FAQ

Do you have a 'Shopfront'?

 

We do not have traditional Shopfronts! 

Instead we have viewing rooms to which we welcome clients by appointment only. It eliminates unnecessary - and frankly - ludicrous - expenses that ultimately have to be passed on to our clientele. This would contradict our philosophy of offering you not only the absolute best in quality, but also the very best value possible. 

Your experience with us will also be far more personal, private and focal than you will have ever experienced before.

Is there a prerequisite for an appointment?

A sincere interest!

As a result we require full contact details, such as Name, Surname, email and a phone number prior to a consultation.

No doubt you can appreciate that we get an insurmountable amount of contacts via email and our social media presence. Unfortunately a large volume of these communications have proven to be solely based on curiosity. 

Whilst we genuinely value that interest, our time is as precious as the Jewels we create - and so should yours be.

Do you provide after Sales Service(s)?

We offer 3 polish and plating services to be utilised within 24months of your purchase - free of charge.

Your Jewel will retain its Brand New look and feel of the day it was added to your collection.

Further included in our 24month care period is one resizing  - free of charge..

However, we will happily extent this service at any given time if the need for an adjustment arises naturally during pregnancy.

No doubt you should seamlessly continue to enjoy what symbolises one of the most significant moments in your life whilst anticipating another.

*It shall be noted that in line with WHARTON standards resizing will be attended to by exclusively utilising the latest in laser technology; leaving no visible remnants or solder marks.

What should I/ We bring to an appointment?

 

Time!

Our consultations are never rushed and can easily take close to 2 hours. For most of our clients the purchase of a Jewel is not only a rare occasion but more importantly marks a very significant moment in their lives. To be chosen to participate in your special and personal journey is the most rewarding aspect of our vocation. We want to make sure we get everything right and make your Wharton experience not only a memorable - but a rather remarkable one.

You are encouraged to share your very own vision with us; to be incorporated in the process of creating a unique masterpiece just for you.. Perhaps even bring some sketches you may have made?

An indication of your allocated budget is well regarded, so we may guide you into a variety of options you may have when choosing your Diamond.

Do you provide Valuations?

In addition to all original Certificates that may accompany your principal Diamond, and an itemised Invoice outlining particulars of your purchase, you will also receive a separate and - notably -  Independent Valuation for insurance purposes.

Whom are your Diamonds certified by?

Metaphorically speaking, a certificate is the passport of a Diamond. Hence we exclusively trade in Diamonds that are certified by the Diamond Industry's 3 most respected and globally recognised laboratories.

In alphabetical order these are:

 

G.I.A. - Gemmological Institute of America

H.R.D. - The Diamond High Council

I.G.I.- (International Gemmological Institute

We refuse to engage in the trade of Diamonds with any other "certificates", which in our expertise by and large  aren't worthy of the paper they are written on.

We highly recommend against them - irrespective of where you decide to source your Jewel !!!

 

Our Diamonds are Guaranteed to be Ethically Sourced !

 

Just as they falsely claim to be actual Diamond Dealers, many Jewellers will also not refrain from claims to be trading in conflict free Diamonds. However, there will be almost none that will go beyond impressive lip service, let alone provide any official or written guarantees to substantiate their claims. As actual Diamond Dealers, well respected in several Diamond Bourses Globally, Wharton Diamond Trading is not only proud to participate in a global initiative called the "Kimberley Process" but also bound to conform with its Trading Rules. These unequivocally require Wharton Diamond Trading to provide written guarantees to be conflict free - for every Diamond Sold!

 

Ask yourself why a Jeweller or even more importantly a  "Diamond Dealer" would not provide this written guarantee to you in their documentation:

 

"The diamonds herein invoiced have been purchased from legitimate sources not involved in funding conflict and in compliance with United Nations resolutions. The seller hereby guarantees that these diamonds are conflict free, based on personal knowledge and/or written guarantees provided by the supplier of these diamonds."

 

"At Wharton your special moments and memories will never be tarnished by, or based on, someone else's misfortune!"

 

Feridun Altun

(CEO)

 

 

WHARTON DIAMOND TRADING

EXCHANGE TOWER

Level 11

Suite 1106

530 Lt. Collins Street

Melbourne, Vic. 3000

Australia

 

Phone:    +61 (0)3 7013 0591

Mobile:    +61 (0)410 636 454

 

E-mail:     admin@whartondiamondtrading.com

Website:  www.whartondiamondtrading.com